You may return most new, unopened items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We offer flat rate standard shipping Australia-wide on all orders for just $10. Our online store does not currently offer an option for international shipping. Orders typically take 1-3 business days to be processed and 3-8 days to arrive (standard shipping). Shipments are not processed on Saturdays, Sundays and on Australian public holidays.
Shipping may take additional time during sale periods, holidays and extreme weather events.
Orange Dermatology is not liable for wrong address in the invoice.
In the event that the wrong address is indicated in the order, and the package is delivered, Orange Dermatology will not be liable for any replacement or refund. The courier will charge an additional cost for change of address for undelivered parcels with wrong/invalid address.